Privacy Policy

PRIVACY POLICY – HEAT ECO BUILDING SERVICES

Last Updated: 4 March 2026

Heat Eco Building Services (“we”, “us”, or “our”) is committed to protecting and respecting your priva-

cy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our

services or interact with our website (heat-eco.co.uk).

We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data

Protection Act 2018.

1. WHO WE ARE

Heat Eco Building Services (“Heat Eco”, “we”, “us”, or “our”) is the data controller for your personal in-

formation.

• Address: 420 Stockbridge Drive, Aldershot, GU11 3RT

• Phone: 07506 062237

• Email: heateco@icloud.com

2. THE DATA WE COLLECT

We collect, use, and store different types of personal data, including:

• Identity Data: Name, title.

• Contact Data: Address, email, and phone numbers.

• Financial Data: Payment details (processed securely).

• Transaction Data: Details about services you’ve purchased and payments made.

• Technical/Usage Data: Information about how you use our website (via cookies).

• Marketing Data: Photos or videos of your project (as agreed in our Terms of Business).

3. HOW WE USE YOUR DATA

We only use your data when the law allows us to. Most commonly:

• Contractual Necessity: To provide a quote, carry out work, and process payments.

• Legitimate Interest: To improve our services, manage our relationship with you, and showcase

our work (marketing).

• Legal Obligation: To comply with tax, health and safety, and building regulations.

4. MARKETING & PHOTOS

As outlined in our Terms of Business, we may take photos/videos of completed work for marketing

on our website or social media. We will never disclose your full name or exact address in these posts.

You can opt out at any time by emailing us.5. SHARING YOUR DATA

We do not sell your data. We only share it with trusted third parties to run our business, such as:

• Subcontractors or specialists helping with your project.

• Payment processors and accounting software.

• Regulatory bodies (e.g., Gas Safe, NICEIC) when required.

6. DATA SECURITY

We have put in place security measures to prevent your personal data from being lost, used, or ac-

cessed in an unauthorised way.

7. DATA RETENTION

We keep your data for as long as necessary to fulfill the purposes we collected it for, including for the

purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for tax and

warranty purposes).

8. YOUR RIGHTS

Under the UK GDPR, you have the right to access, correct, or erase your data, or object to its process-

ing. To exercise these rights, please contact us at heateco@icloud.com.

9. COMPLAINTS

If you have concerns, please contact us first. You also have the right to complain to the Information

Commissioner’s Office (ICO) at www.ico.org.uk.