Terms of Business of Heat Eco

For the purposes of these Terms of Business (hereinafter, “Terms”), “us” or “we” shall refer to Heat Eco and “you” shall refer to you, our customer. You have requested that we undertake certain works for you and, by allowing us to proceed with those works, you are indicating your agreement to the Terms set out below.

  1. Estimate
  2. The value of the estimate is what we expect to charge you for the works, based on our initial discussions. In the event of unforeseen circumstances or unexpected issues arising, it may be necessary to review the original price and provide you with a new estimate. You have the right to accept or decline the revised price.

  3. Written Quotation
  4. The written quotation follows the estimate and is the final price for the works discussed, including labour and materials, additional costs including expenses (if any) and tax. Any subsequent variation to the works (including, without limitation, if you change the scope or if unforeseen circumstances or unexpected issues arise) will likely result in a new or revised written quotation. You have the right to accept or decline the new quotation. Should you choose to decline, all works will cease and, on receipt of our invoice, you must pay in full for all works already completed in accordance with the original quotation.

  5. Before work can start
  6. We will not start or order any materials before we have a digitally signed estimate or quotation from the client. For the emergency jobs we charge the first-hour call out to investigate then we will send across an estimate for you to sign (this option can be signed or your phone, or ours.) if for whatever reason this cannot work we have manual versions printed out.

  7. Guarantees
  8. Our guarantee on workmanship is 1 year and We will replace items supplied by Us under this. This does not apply to boilers which are covered by an on‐site manufacturer’s warranty. If we are called out to a problem that is found out to not be us at fault you will be charged our hourly rate.

  9. Client Obligations
    1. if you and we agree that you will be responsible for providing the measurements for some or all of the materials and/or products needed for the works, you alone will bear the cost of replacing the said materials and/or products in the event the measurements are incorrect;
    2. if you and we agree that you will be responsible for providing some or all of the materials and/or products needed for the works, you alone will bear the cost of replacement in the event the said materials and/or products turn out to be faulty and/or unsuitable;
    3. you will inform us, prior to the works commencing, of any hazards or potential hazards known or suspected in or around the premises where the works are due to be carried out;
    4. you will grant us access to the premises where the works are to be carried out and will ensure that all necessary consents, permissions and licences, if any, have been obtained in advance of the works commencing;
    5. you will ensure the safe and secure storage of any materials and/or equipment left (with your permission) at the premises during the works, and will be accountable to us for any loss of or damage to such materials and/or equipment;
    6. without prejudice to 4(i) and 4(iii) below, you will (unless included as part of the quotation) be responsible for any necessary improvements to and/or redecorating of the premises following the completion of the works.
  10. Supplier Obligations
    1. we will undertake the works with all due care, skill and diligence will complete the works within a reasonable timeframe, and will ensure that we comply at all times with all applicable laws and regulations;
    2. we will supply materials and/or products needed for the works (if any) that are of high quality and, without prejudice to 3(i) above, will take full responsibility for replacing any materials and/or products that prove to be faulty or substandard;
    3. we will take good care of your property, furnishings and wall coverings and, on completion of the works, will remove any resulting waste material;
    4. we will supply one or more, as necessary, of our dedicated team to undertake the works for you. Unless agreed otherwise, the person(s) supplied will be at our discretion and may or may not be the same as the person(s) who provided you with the original estimate and/or quote;
    5. we confirm that we hold, and will continue to hold, a valid and current Public Liability Insurance Policy and, where relevant, Employers Liability Insurance Policy.
  11. The Property/Building
  12. In most cases, we are unable to ascertain the quality of building or plumbing work already in the property, especially in areas that are concealed. If any problems arise that We are required to rectify in order to complete our work, then this remedial work will be chargeable. In all cases, We will inform the customer before commencing.

    When removing tiles, We are unable to accept responsibility for the condition of the wall behind them. In some cases, walls need to be re‐plastered before tiling can commence. This work will be chargeable and may delay work completion. In all cases, We will inform the customer before commencing. If the customer decides to not proceed with the work, all materials supplied and work already carried out must be paid for.

    It is the customer’s responsibility to ensure furniture and carpets are removed from the areas our engineers are working. We cannot accept any liability for any damage caused if you fail to do so. If We are required to move any furniture or carpets then We will endeavour to put them back as We found them. However, We will not accept liability for any damage which occurs due to moving these items. It is the customer's responsibility to remove any breakable items such as glass, china, pictures etc. before work is carried out. We cannot accept any liability for any damage caused if you fail to do so.

    We will not accept responsibility for any problems which may occur with the existing system when carrying out any installation work, such as electrics, pipework behind box work, under floorboards and in concrete floors this includes existing hot and cold pipework. If any problems do occur with existing electrics or pipework, then any remedial work will be chargeable.

  13. Materials and Products
  14. For the avoidance of doubt, all materials and/or products supplied and delivered to you during the course of the works shall remain the property of Heat Eco until such time as the works have been paid for in full by you, following receipt of our invoice. Title to such materials and/or products will transfer to you only when full payment has been received by us. When the customer has supplied materials its your place to check over all items for missing and damaged parts. Plastic or Copper Pipework may be Used in any installation or repair at Our discretion, unless otherwise stated on the quotation or estimate.

  15. Waste & Disposal
  16. An additional charge will be made, at Our discretion, for waste disposal unless explicitly specified in a quotation or estimate.

  17. Force Majeure
  18. Neither party shall be held liable for any delay or failure in fulfilling their obligations under these Terms where such delay or failure results from circumstances beyond that party’s control (including, but not limited to, an act of God, fire, an act of government or state, prevention from or hindrance in obtaining any raw materials, energy or other supplies, industrial action or labour disputes of whatever nature, and any other reason beyond the control of that party).

  19. Cancellation
  20. Should you wish to cancel the contract between us in respect of the works, you have (in accordance with the provisions of the Consumer Contract Regulations 2013) fourteen (14) days in which to do so following your acceptance of our quotation. You are obligated to pay for any services provided to you during this 14-day cancellation period if any.

  21. Payments
  22. Full payment terms (including, where relevant, interval payments to be made by you) are as set out in the applicable quotation. For the avoidance of doubt, you agree to settle any undisputed invoice in full within 14 days of receipt for commercial clients and within 7 days for domestic clients. You further agree to pay us interest at a rate of 8% above the Bank of England base rate on any payments not settled in accordance with these Terms and the terms of the applicable quotation. We have the right to pass your details over to a debt collection company to collect any sums of money owed. We have the right to claim any debt collection, Legal, and Court fees from the client.

    Payment can be made via. Bank, Cash, Card Machine and online payment options.

    All materials remain the property of us until full and final payment of the invoice is made. In the event of non‐payment, We will seek a court order to remove our property from the premises.

    We reserve the right to postpone, or on some occasions, stop work if any violence is directed at the tradesman. Full payment of materials and works carried out will need to be paid in full.

    If any provision of this Agreement (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part‐provision shall, to the extent required, be deemed not to form part of the Agreement, and the validity and enforceability of the other provisions of the Agreement shall not be affected.

    If a provision of this Agreement (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

    You irrevocably agree that the courts of England have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation (including non‐contractual disputes or claims).

  23. Complaints
  24. We hope and expect that you will have no cause to complain about any aspect of our service. If, however, there is anything at any point that does not meet your expectations, please do not hesitate to let us know and we will do our utmost to make things right.

Thank you for your business! We very much look forward to working with you.

Terms of Business of Heat Eco